Understand our 48-hour recovery guarantee, pro-rata calculations, and refund processing steps. We keep your workspace moving and your purchase protected.
Last updated: August 2, 2026 48-hour recovery guarantee
48hrecovery promise
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Return policy
Refund guidelines.
Aegon Tools stands behind the access we deliver. Our policy explains when we repair, replace, or refund a service and how we calculate any eligible amount.
01
Overview
Our core guarantee
Aegon Tools provides verified access to premium digital tools and subscriptions. If a delivered seat or access setup fails, report it to our support team as soon as possible.
The 48-hour recovery guarantee
We will restore access, provide a working replacement, or issue an eligible refund within 48 hours of receiving the required details. If we cannot restore your subscription or provide a functional alternative, your refund corresponds to the remaining unused time in your cycle.
02
When we can help
Eligibility for refunds & replacements
You may qualify for a replacement seat or refund when the issue is caused by an access failure that Aegon Tools cannot resolve.
Credentials failureProvided credentials or API keys no longer grant access and cannot be renewed.
Session invalidationA shared session fails authentication and is not refreshed within 24 hours.
Invite linksAn official team invitation cannot be activated or re-sent by our administrator.
Provider blockadesA provider permanently blocks the main account and no alternative workspace is available.
03
Fair-use boundaries
Non-refundable circumstances
Refunds are not issued in the following situations:
Change of mind: You no longer need the tool, purchased the wrong product, or dislike the interface after successful activation.
Terms violations: Access was terminated because of account sharing, scraping, cookie extraction, resale, or exceeding provider limits.
Temporary outages: A provider-side outage lasts less than 24 hours.
Unused quotas: You did not use the tool’s features or API limits during the subscription period.
04
Transparent maths
Pro-rata refund calculations
If a subscription fails mid-cycle and a replacement cannot be provided, we refund only the unused portion. This means you pay for the exact days you had active access.
Refund amount(Group price ÷ 30) × remaining unused days
Example
A Semrush seat purchased for PKR 4,900 permanently fails on day 12. With 18 unused days remaining: (4,900 ÷ 30) × 18 = PKR 2,940.
05
Start a review
Refund request process
01
Capture evidence
Take a screenshot of the error, failed access, or expired invitation.
02
Send details
Email support@aegontools.com or message WhatsApp with your registered email, transaction ID, and screenshots.
03
Wait for review
Our team audits the order and access status, usually within 12 hours.
06
After approval
Payment gateway processing timelines
Once approved, the refund is initiated immediately. Settlement time depends on the payment provider.
JazzCash & EasyPaisa24–48 hours
Bank transfers in PKR2–3 business days
Cards / Stripe5–10 business days
You will receive a confirmation email when the refund has been initiated.
Questions about an active seat?
Reach Aegon Tools support 24/7. We aim to keep your workspace running smoothly.
